Responsible gambling

At Grosvenor Casino Swansea, we are committed to providing a safe and responsible gaming environment for all our customers. We believe that gambling should be entertaining and enjoyable, but also want to ensure that it is done in a way that minimizes the risk of harm.

To help you maintain control over your gaming habits, we have introduced various tools and features across our premises:

Deposit Limits: You can set a deposit limit on your account to prevent excessive spending. This feature allows you to specify a daily, weekly or monthly budget, and once this is reached, no further deposits will be accepted.

Time-Outs and Self-Exclusion: If you feel that you are losing control over your gaming habits or need some time off from betting, you can opt for either a short-term (24 hours) or long-term self-exclusion period. This will restrict your access to our premises during this specified timeframe.

Reality Checks: Throughout the day and evening, we offer reality checks via SMS text messages sent directly to your phone reminding you of your current balance and gaming time elapsed since last break. These can help keep you up-to-date on your progress.

Account Monitoring: Our dedicated team is here to assist with any concerns or problems. We also review customer transactions regularly to ensure fair play and the absence of suspicious activities.

By implementing these measures, we encourage responsible behavior while allowing our customers to enjoy gaming entertainment in a balanced manner.